Shipping Policy
Shipping Policy
Last Updated: [2026]
Thank you for shopping with aussielivingco! We are committed to delivering your building block sets safely and efficiently. Please review the details below regarding order processing, shipping times, tracking, and delivery.
Order Processing
All building block orders are typically processed within 1–3 business days after payment confirmation.
Each set is carefully packed to ensure all pieces, manuals, and accessories remain secure during transit.
During high-volume periods (holidays, promotions, peak seasons, or limited-edition releases), processing times may be slightly extended. You will receive a shipping confirmation email once your order has been dispatched.
Shipping Methods & Delivery Times
We offer multiple shipping options to meet your needs:
🇺🇸 Standard Shipping (USA)
Estimated delivery: 3–7 business days
Carrier may vary depending on destination.
All building block sets are securely packaged to prevent damage during transportation.
🚀 Expedited Shipping
Estimated delivery: 2–4 business days
Available at checkout for an additional fee.
Recommended for time-sensitive gifts or special releases.
🌍 International Shipping
Estimated delivery: 7–21 business days
Delivery times vary by country and customs clearance procedures.
Extra protective packaging is used for international shipments.
⚠️ Delivery times are estimates and begin from the shipping date, not the order date.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Destination address
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Package weight and dimensions
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Selected shipping method
Shipping rates may occasionally adjust due to carrier pricing changes. Any additional charges will be communicated before shipment.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
You may track your package directly through the carrier’s website.
If you do not receive tracking information within 3 business days, please contact us:
📧 service@aussielivingcovip.com
We’re happy to assist.
Shipping Restrictions
Certain products may have shipping limitations due to:
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Large set size or weight
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Country-specific import regulations
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Carrier restrictions
If your order cannot be shipped to your address, we will contact you promptly with alternative options or offer cancellation with a full refund.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or local fees upon arrival.
These charges are not included in the product price or shipping fee and are the responsibility of the customer. Please check your local regulations before placing an order.
Delivery Issues
Delayed Delivery
If your package has not arrived within the estimated timeframe:
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Check the tracking link for updates
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Confirm your shipping address was entered correctly
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Contact us if additional support is needed
Lost or Damaged Packages
If your building block set arrives damaged (e.g., crushed box, missing pieces, broken components):
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Take clear photos of the outer packaging and product
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Contact us within 7 days of delivery
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Provide your order number and photos
We will coordinate with the carrier and offer a replacement set, replacement parts, or a full refund when appropriate.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 Email: service@aussielivingcovip.com
Final Notes
If you have special shipping requests (such as reinforced packaging for gifting purposes), please contact us before placing your order and we will do our best to accommodate.